
Troubleshooting and tips
No sound or minimal volume
No soundVolume, minimal
Cause
Troubleshooting
Volume set wrongly.
► Tap on the symbol for settings on your Pocket LOOX .
► Touch the audio symbol:
► Select the tab for headphones, microphone or loudspeaker.
► Adjust the volume using the slide control.
Poor receptio n via GPS
GPSpoor reception
Cause
Troubleshooting
Your Pocket LOOX
is installed in a bad
position in your veh ic le.
► Change th e installation position of the Pocket LOOX.
Your vehicle’s windshield
is coated.
► Use an external GPS antenna (available as an accessory).
Customer Service
Hotline/help desk
If you are unable to solve a certain problem, please c ontact NAVIGON Custom er Service
at 888-848-0701. Additional details are contained in the "Safety " and "Warranty" manuals.
Please have the following information ready when you call:
• The model name an d serial number of the Pocket LOOX. The serial number can
be found on a label in the b attery compartment or in the system information; see
chapter "
Displaying system information", Page 30.
• Notes of any messages tha
t appear on the display and information on acoustic signals.
• Any changes you have made to the hardware or software after receiving the Pocket LOOX.
• Your system configuration
and all peripheral devices connected to your system.
• Your sales receipt.
A26391-K197-Z126-1-7619 , edition 1 35
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